Privacy Policy

Privacy Policy for CPAP411.com

Thank you for visiting CPAP411.com and using our online CPAP store and related services (collectively, the "Site"). Please read this Privacy Policy carefully as it explains what information we collect, how we use it, and your privacy rights.

This Privacy Policy covers the practices of cpap411.com and will remain in effect until updated or replaced. We may update this policy from time to time, and the most recent version will be reflected by the “last updated” date at the bottom of the page. Continued use of the Site after changes to this policy signifies acceptance of those changes.

1. What Information is Collected?

We collect various types of personal information for business and operational purposes. This includes:

Contact and Order Information

  • First and last name
  • Email address
  • Phone and fax numbers
  • Billing and shipping addresses
  • Payment information (credit/debit card number)
  • Date of birth
  • Order history
  • Account username and password
  • Customer service communications
  • Inferences about your purchasing or browsing behavior

Health and Insurance Information

  • Health insurance details (if applicable)
  • Medical prescriptions (if required)
  • Medical records (if necessary)
  • Prescription validation for CPAP, Auto CPAP (APAP), BiPAP machines, and oxygen devices

Cookie and Device Data

We collect data via cookies and similar technologies for analytics, performance monitoring, and marketing purposes. This includes:

  • IP address
  • Device and browser type
  • Website usage analytics (e.g., Google Analytics, Hotjar)
  • Advertising tracking (Google Ads, Facebook Pixel, etc.)

Promotional Information

  • Survey participation data
  • Newsletter sign-up details
  • Sweepstakes or contest entries

2. Why and How Do We Use This Information?

We collect information for the following purposes:

  • To process and fulfill orders
  • To manage user accounts
  • To provide customer support
  • To comply with legal and regulatory requirements
  • To improve our services and website functionality
  • To send promotional emails and marketing offers (with consent)

3. Third-Party Services and Content

Our Site may include third-party tools, services, or links, such as:

  • Payment Processing (Stripe, PayPal, Authorize.net)
  • Shipping Services (FedEx, UPS, USPS)
  • Advertising Platforms (Google Ads, Facebook, Bing, etc.)
  • Live Chat Support (Zendesk)

We do not control third-party sites, and their policies may differ. We encourage reviewing their privacy policies.

4. Information Disclosure to Third Parties

We disclose personal information to third parties for the following reasons:

  • Service Providers (payment processors, shipping services, customer support tools)
  • Legal Compliance (law enforcement requests, court orders, fraud prevention)
  • Advertising and Analytics (Google Analytics, social media advertising)

We do not sell personal information for monetary gain but may share it for targeted advertising and analytics.

5. Your Privacy Rights

You have the right to:

  • Access and request a copy of your personal information
  • Request corrections to inaccurate data
  • Opt-out of targeted advertising and marketing emails
  • Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us at sleep@cpap411.com or call (440) 625-0660.

6. Do-Not-Track Signals

Our Site does not currently recognize “Do Not Track” settings. However, users can adjust cookie preferences in browser settings.

7. Mobile Access to Our Site

If accessing our Site via a mobile device, the same data collection and privacy policies apply.

8. Data Security and Retention

We take security seriously and implement safeguards to protect personal information. However, we cannot guarantee 100% security. Personal information is retained as long as necessary to fulfill business and legal requirements.

9. Minimum Age for Using the Site

  • The Site is not intended for users under 13 years of age.
  • Users must be 18 years or older to purchase products.

10. International Users

Our Site is intended for users in the United States. If you reside outside the U.S., please do not provide personal information or make purchases.

11. Contact Us

For privacy concerns, data requests, or questions, contact:

CPAP411.com
7580 Pearl Road
Middleburg Heights, Ohio 44130
Phone: (440) 625-0660
Email: sleep@cpap411.com

Last Updated: 3/26/2025